Reference

How We Protect Your Account & Data

Q: Can I delete my account and all my data?

Yes. Submit a deletion request via live chat or email support@poolshk.xyz. We remove your account, balance history, personal details and game records within 14 days. Withdrawal records are kept for seven years as required by law, but your name is de-linked.

Q: Can I request my data in a specific format or download it?

Yes. Request export via live chat or support@poolshk.xyz. We provide CSV or JSON format within 14 days. The file includes all account details, transactions, game history and personal information linked to your username.

We built pools hk with your account security and privacy at the centre. Everything from your deposit through DANA, OVO, GoPay or QRIS to your withdrawal is encrypted…

Data protection from day oneEncrypted transactions & withdrawals24/7 support in your language

Explore the Lobby Read FAQ

Our Legal Position & Data Handling

pools hk Service availability depends on jurisdiction. Users are responsible for checking local law before access.

pools hk operates where local law permits. Your account information — including email, phone number, withdrawal address and payment history — is stored on secure servers and never shared with third parties without your consent. We retain your transaction history for seven years to comply with

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financial record-keeping standards. Your deposit and withdrawal data, including payment method used (DANA, OVO, GoPay or QRIS), is encrypted end-to-end. When you request account deletion or data export, we process it within fourteen days. Cookies on our site track your login session and game preferences; you
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can disable non-essential cookies via your browser settings without losing account access.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH OUR TEAM

How to Contact Us About Legal & Privacy

We answer questions about your account, data and policy through three channels. Live chat is available during lobby hours; support agents in Medan and across Indonesia handle account and privacy queries. Email and the help centre are fastest for formal requests like data export or deletion.

Team online

Live Chat

Open the chat bubble in the bottom-right of the lobby. Our team responds during platform hours. Ask about account security, withdrawals, or data rights.

Email Support

Send privacy or legal questions to [email protected]. We reply within 48 hours. Include your account username and the specific detail you need help with.

Help Centre

Browse poolshk.xyz/help for account deletion steps, cookie management, and data export requests. Most answers are there; contact us if you cannot find what you need.

HOW WE KEEP YOU SAFE

Security, Data & Your Control

Your trust is earned through concrete practices. We use 256-bit SSL encryption for all login and payment flows. Your password is hashed and salted before storage; we never hold it in plaintext.

Encryption

All deposits via DANA, OVO, GoPay or QRIS and withdrawals use 256-bit SSL. Your wallet balance and transaction history travel encrypted between your device and our servers.

Password Security

Passwords are hashed with salt. We never store or see your plain-text password. Two-factor authentication is optional but we recommend it when withdrawing.

Withdrawal Verification

Every withdrawal is checked against your ID and registered payment account. This stops fraudulent claims. Verification takes under one minute in most cases.

Login History

View your full login log in Account Settings — timestamp, device type, browser and IP address. Report any unfamiliar login immediately via live chat.

Data Request

Export your full account data in CSV or JSON format. Or request permanent deletion, and we remove you within 14 days. No questions asked, no penalties.

Cookie Control

Essential cookies keep you logged in; marketing cookies are optional. Turn them off in your browser settings at any time without affecting your account.

Your Account, Data & Rights — Common Questions

Our service depends on local law. We operate where law permits. Check your country or region's online gaming rules. If you're unsure, contact a local legal authority. We do not offer accounts in restricted jurisdictions.

We retain transaction records for seven years to meet financial regulations. Your DANA, OVO, GoPay and QRIS payment details are stored securely. You can request a full export or deletion of your history at any time.

Yes. Submit a deletion request via live chat or email [email protected]. We remove your account, balance history, personal details and game records within 14 days. Withdrawal records are kept for seven years as required by law, but your name is de-linked.

Contact live chat immediately. We freeze your account, review login history, and verify your identity. We reimburse unauthorized withdrawals if fraud is confirmed. Enable two-factor authentication in Settings to prevent future breaches.

No. Your personal information is never sold. We use it only to run your account, process DANA, OVO, GoPay and QRIS payments, and comply with law. Third-party services like payment processors see only what's needed to complete a transaction.

All payment flows use 256-bit SSL encryption. Your browser shows a padlock icon next to the URL during checkout. Funds are verified within 60 seconds. If your deposit doesn't appear, contact support with your transaction ID from your payment app.

Yes. Request export via live chat or [email protected]. We provide CSV or JSON format within 14 days. The file includes all account details, transactions, game history and personal information linked to your username.

How We Protect Your Account & Data

How to Contact Us About Legal & Privacy

Live Chat

Email Support

Help Centre

Security, Data & Your Control

Encryption

Password Security

Withdrawal Verification

Login History

Data Request

Cookie Control

Your Account, Data & Rights — Common Questions

01 Where does pools hk operate, and is my account legal where I live?

02 How long do you keep my deposit and withdrawal history?

03 Can I delete my account and all my data?

04 What happens if my account is hacked or I see suspicious activity?

05 Does pools hk sell my data to advertisers or other companies?

06 How do I know my DANA, OVO, GoPay or QRIS deposit is encrypted?

07 Can I request my data in a specific format or download it?

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