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Your privacy starts here

When you open an account with pools hk, your personal data and payment information are handled with the same care we use to secure your withdrawals.

Transparent data handlingLocal payment securityAccount control at your fingertips

Explore the Lobby Read FAQ

What we collect and why

pools hk Service availability depends on jurisdiction. Users are responsible for checking local law before access.

pools hk collects information you provide when you register — your name, email, phone, and identity details — plus payment and account activity data as you play. We also log your device type, IP address, and session behaviour to spot fraud and keep your account safe.

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Your deposit records through DANA, OVO, GoPay, and QRIS are retained for verification and regulatory compliance where local law permits. We do not sell your data to third parties. Cookies on your browser help us remember your preferences and login state; you can turn them off
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in your settings without losing account access.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET IN TOUCH

Request access or changes to your data

Your account, your rules. You can ask us to show you what we hold, update your details, or delete your data — depending on local law. Our support team responds to privacy requests within 7 business days. Reach out through the channels below; have your account email ready so we can verify you.

Team online

Live chat

Available daily 08:00–23:00 Jakarta time. Click the chat icon in your account lobby or on this site.

Email support

Send your request to our privacy inbox. We'll confirm receipt and respond with next steps within one business day.

Account settings

Log in, go to Account → Privacy & Data. You can pause notifications, adjust cookie consent, and download your activity there.

HOW WE WORK

Data security and retention explained

We encrypt your login credentials and payment data using industry-standard SSL. Withdrawals are verified through a two-step process — account check and payment method confirmation — so only you can move money…

Encryption

All passwords and payment details travel over encrypted channels. We never store full card numbers or bank details in plain text.

Device control

See active sessions in Account → Security. You can sign out of other devices instantly if you spot unfamiliar activity.

Withdrawal verification

Every withdrawal request is checked against your account history and payment method on file. We confirm your identity before funds leave.

Cookie consent

We ask you to opt in to analytics and marketing cookies when you first visit. Change your choice anytime in your account settings.

Data retention

Deposit and account records are kept for 5+ years for compliance. You can ask for personal data deletion where local law permits.

Support & privacy

Contact our privacy team via live chat 08:00–23:00 or email. We'll help you exercise your rights under applicable law.

Privacy and data questions answered

Real questions from players in Bandung, Medan and across Indonesia about how we handle your information.

No. We don't sell or share your personal information with other platforms or marketers. We share data only with payment processors and our fraud team, and only what's needed to verify your transaction and keep your account safe.

Yes. Log in, go to Account → Privacy & Data → Download My Data. Your full activity record, profile details, and deposit history will arrive as a file within 2 business days. Contact support if you hit any issues.

Deletion is permanent. Your account, wallet, and play history will be removed. You'll need to register again to open a new account. We keep a minimal record of your transaction history for regulatory compliance after deletion.

We retain payment records for a minimum of 5 years to comply with Indonesian financial regulations. Your encrypted payment details are stored separately from your personal profile and are never shared with third parties.

All data sent to pools hk is encrypted, so public WiFi doesn't expose your password or payment info. Still, we recommend using a VPN on shared networks. Always log out after you play, especially on shared devices.

Yes, we use cookies to remember your login, language, and betting preferences. You can disable non-essential cookies in your browser settings or in Account → Privacy & Data → Cookie Consent without losing account access.

Change your password immediately through Account → Security → Change Password. Then contact our live chat team (08:00–23:00) or email support with details. We'll review your account activity and lock any suspicious sessions.

Your privacy starts here

Request access or changes to your data

Live chat

Email support

Account settings

Data security and retention explained

Encryption

Device control

Withdrawal verification

Cookie consent

Data retention

Support & privacy

Privacy and data questions answered

01 Do you share my data with other gaming sites?

02 Can I download everything pools hk has about me?

03 What happens to my account if I delete my data?

04 How long do you hold my DANA or GoPay transaction details?

05 Is my data safe if I play on public WiFi?

06 Do you use cookies, and can I turn them off?

07 What do I do if I think my data has been leaked?

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